TERMS AND CONDITIONS
Welcome to our website. This website is owned and operated by the sole proprietorship firm operating under the brand name “Shrichand” (hereinafter referred to as the “Company,” “We,” “Us,” or “Our”).
By accessing or using this website and purchasing our products, you agree to be bound by the following Terms and Conditions. Please read them carefully before making a purchase.
1. ELIGIBILITY AND ACCEPTANCE OF TERMS
By using this website, you represent and warrant that you are at least 18 years of age or have reached the age of majority in your state or province of residence.
If you do not agree to all the terms and conditions contained herein, you must not access the website or use any of our services.
We reserve the right to update, modify, or replace any part of these Terms and Conditions at any time by posting updates on this website. It is your responsibility to review this page periodically for any changes. Continued use of the website following the posting of changes constitutes acceptance of those changes.
2. DESCRIPTION OF PRODUCTS AND BRANDS
We specialize in the sale of religious, spiritual, and puja-related products.
Our inventory includes products manufactured and sold under our proprietary brand “Shrichand”, as well as selected products sourced from authorized third-party manufacturers and brands.
We make every effort to accurately display product descriptions, colors, packaging, images, and specifications. However, due to the traditional, handcrafted, or natural composition of certain puja products, minor variations in color, size, fragrance, texture, or packaging may occur and shall not be considered defects.
3. INTELLECTUAL PROPERTY RIGHTS
All content available on this website, including but not limited to text, graphics, logos, images, videos, product descriptions, digital downloads, website design, and software, is the property of the Company or its licensors and is protected by applicable intellectual property laws.
The brand name “Shrichand”, its logos, designs, and associated trademarks are the exclusive property of the Proprietor and may not be used without prior written permission.
You are granted a limited, non-exclusive, and non-transferable license solely for accessing the website and placing legitimate orders. You may not reproduce, copy, modify, distribute, publish, transmit, or commercially exploit any content from this website without our prior written consent.
Any third-party trademarks, brand names, and logos displayed on the website remain the property of their respective owners.
4. PRICING AND BILLING
All prices displayed on the website are in Indian Rupees (INR) unless otherwise stated and are inclusive of applicable taxes unless specified otherwise at checkout.
We reserve the right to modify product prices, offers, discounts, and promotions at any time without prior notice.
The final price payable by the customer will be clearly displayed at checkout before payment is completed. We do not impose any hidden charges, unauthorized fees, or recurring billing obligations.
Payment must be made through the authorized payment methods available on the website at the time of placing the order.
5. SHIPPING AND DELIVERY
We strive to process and dispatch all orders promptly.
Shipping charges, delivery timelines, and estimated delivery dates will be displayed during the checkout process before order confirmation.
While we work with reliable logistics and courier partners, delivery timelines are estimates only and may vary due to circumstances beyond our control, including but not limited to weather conditions, transportation disruptions, strikes, natural disasters, government restrictions, or other force majeure events.
The risk of loss and ownership of products passes to the customer upon delivery of the products to the designated shipping carrier.
6. CANCELLATIONS, RETURNS, AND REFUNDS
Due to the religious nature of many puja products and considerations relating to hygiene and ritual purity, returns and cancellations are subject to the following conditions:
Cancellations
Orders may be cancelled only before they are dispatched. Once an order has been shipped, cancellation requests cannot be accepted.
Returns
Returns shall be accepted only in cases where:
The product delivered is damaged;
The product delivered is defective; or
An incorrect product has been delivered.
Customers must notify us within 48 hours of delivery and provide clear photographic evidence of the issue.
Refunds
Upon approval of a return request, refunds will be processed to the original payment method within 7 to 10 business days, subject to banking and payment gateway processing timelines.
We reserve the right to reject return or refund requests that do not comply with this policy.
7. LIMITATION OF LIABILITY
To the fullest extent permitted by law, the Company, the Proprietor, employees, agents, affiliates, suppliers, and service providers shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from the use of our website or products.
All products are provided and sold on an “as available” and “as is” basis, except where otherwise required by applicable law.
8. PRODUCT SAFETY DISCLAIMER
Certain products sold by us, including camphor, incense, diyas, oils, and other puja materials, may involve heat, flame, smoke, or fragrance during use.
Customers are solely responsible for using such products safely and in accordance with standard safety practices.
Products should be kept away from:
Children, Pets, Flammable materials, Unattended environments
The Company shall not be responsible for any injuries, allergic reactions, respiratory discomfort, fire hazards, property damage, or other losses resulting from improper handling, misuse, or negligent use of such products.
9. THIRD-PARTY PRODUCTS AND LINKS
Our website may offer products manufactured by third-party brands and may contain links to third-party websites.
Any warranties, claims, product defects, intellectual property matters, or liabilities related to third-party products remain the responsibility of the respective manufacturer or owner.
We do not control and are not responsible for the content, policies, or practices of third-party websites and disclaim all liability arising from their use.
10. INDEMNIFICATION
You agree to indemnify, defend, and hold harmless the Proprietor, the Company, its employees, affiliates, partners, suppliers, service providers, and agents from and against any claims, damages, liabilities, losses, costs, or expenses, including reasonable legal fees, arising out of:
Your breach of these Terms and Conditions;
Your misuse of the website;
Your violation of any applicable law;
Your infringement of any rights of a third party.
11. GOVERNING LAW AND JURISDICTION
These Terms and Conditions and any separate agreements through which we provide products or services shall be governed by and construed in accordance with the laws of India.
Any dispute, controversy, or claim arising out of or relating to these Terms and Conditions shall be subject to the exclusive jurisdiction of the competent courts located in New Delhi, Delhi, India.
12. CONTACT INFORMATION
For any questions regarding these Terms and Conditions, order-related concerns, complaints, or grievances, please contact us:
Brand Name: Shrichand
Mobile: +91 9318430130
Email: support@shrichand.com
We will make reasonable efforts to respond to all genuine inquiries and complaints within a reasonable timeframe.
By using this website, you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions.